How do I create an account?

Simply fill out your name and email address on the registration form on the homepage and then click 'Join Now'. We'll then ask you for a few more details and you'll be ready to play. It only takes a matter of minutes.

What's my username?

Your username will be the same one you chose when initially registering at the site. If you are trying to log in and can't remember it, you can also log in using your email address.

Can I change my username?

You cannot change your username on site, so choose wisely when signing up! If you really don't like your username then please contact our support team who may be able to assist you. Otherwise, you can always log in with your email address!

I've forgotten my password, how can I reset it?

To reset your password, click the 'Forgot your password?' option when trying to log in. We will then send you an email with instructions on how to create a new one.

Where can I view and edit my account details?

Once logged in, you can click the Profile icon in the top right of the screen and then 'My Info'.

How do I opt out of receiving newsletters and promotions via email and SMS?

Visit 'My Account' then 'My Info' and from there you can untick the relevant boxes for Email, SMS, Phone and Post. But remember, all of our best offers are sent out via our communication channels.

How do I deposit money?

Once you're registered and logged in, select the 'Visit Cashier' button in the top right of the screen. This will open the Cashier and offer you various depositing options including debit or credit card, PayPal and many others. Fill out the required details and deposit to play. If you are taking up a promotional offer then you will need to enter the advertised promo code here. You can also deposit directly from the game page once you open up your preferred title to play.

My deposit failed, why?

Be sure to check all of your details are correct including your name and account number. If you are depositing using a card, make sure it is one that we accept. If your details are correct and your card is sufficiently funded, perhaps try using a different browser or contacting your bank if the problem continues. Your deposit could be affected by limitations put in place by your bank. If problems continue, please contact Support.

Am I charged a fee for depositing?

No. We do not charge you for depositing funds. However, some banks may charge so please check with yours before making a deposit.

What payment options are available to me?

There are various depositing methods available at this site. You can add money to your account via credit or debit card, through a NETeller account, using a paysafecard, PayPal or by wire transfer. Plus, for a quick, safe and simple way to deposit, you can also call one of our support agents for free.

How do I access my Transaction History?

To access your Transaction History, select the 'Visit Cashier' button at the top of the page and select My History. Here you'll find all of your deposits and withdrawals.

How do I withdraw my money?

Once you're logged in, select your profile icon in the top right of the screen and select 'Withdraw'. Alternatively, select 'Visit the Cashier' and then click the 'Withdraw' tab on the left. You will need a balance of at least £5 to make a withdrawal and you will then be able to request funds to be added to either a credit or debit card, a NETeller account, a PayPal account.

How long does it take for my withdrawal to be processed?

While all withdrawal methods take 2 business days to process, the withdrawal completion times vary. Withdrawal to credit and debit cards may take between 4-7 business days, MasterCard between 3-5 business days, NETeller is between 4-5, via wire transfer can take between 7-10 business days and withdrawal to a PayPal account will take between 4-5 business days.

Is there a limit as to how much I can withdraw?

No. Unless you win one of our on-site jackpots, you may withdraw any funds that you wish to.

I haven't received my withdrawal. What do I do?

If you have waited the suggested amount of business days for your withdrawal to clear and your funds are still unavailable, please speak to our support team.

What is an offer?

An offer is additional 'cash' that you can claim when depositing and that can be used to play games found on site. An offer usually comes with wagering requirements, so make yourself aware of these before claiming one. Offers can come either as a percentage or a cash figure. For example, if you receive a 200% offer with your £10 deposit, you'll receive £20 on top of your £10 deposit. Offers usually require a promo code when making a deposit. All offers have terms and conditions attached so make sure you read these before opting in.

How do I get my Welcome Offer?

To claim your Welcome Offer, you will need to insert the promo code advertised when making your very first deposit in the Cashier. Your bingo tickets will be credited and ready to use once the respective bingo rooms open. Your free spins will be instantly credited and the game on which you can use your free spins will be specified. You can access your free spins by clicking on the Free Spins tab at the top of the screen.

How do I get extra offers and free spins?

When you join our site, we regularly send out promotions, letting you claim additional offers and free spins. By opting in to receive email and SMS, phone and post communications, you can stay up to date with the latest offers that we have for you.

I want to receive promotions but how can I specificy by which method?

We send out all of our regular and latest bonuses directly to our players via email as well as some other exclusive promotions by SMS. If you'd like to stay up to date with them, we'd recommend opting in so that you receive our best bonuses directly. You can do this by visiting My Account and then ticking or unticking SMS, email, phone and post.

What are free spins?

Free spins are effectively free turns on slot games. With free spins, you can spin the reels without using your own cash, while having the chance to win some.

What are Daily Free Spins?

Daily Free Spins are one of the perks available on our rewards programme. There are up to 50 available each day and the number of Daily Free Spins you'll receive is dependent on your rewards level.

How do I use my free spins?

To claim your Daily Free Spins, you'll simply need to log into your account and select the Free Spins button at the top of the screen. They will have been credited and ready to use.

Which games can I use my free spins on?

The games on which you can use your free spins on vary. When they are credited, the games that they are available on will be specified.

Are there Wagering Requirements on free spins?

Yes. All Free Spins winnings come with 40x wagering which must be met before being withdrawn.

How do I increase the amount of Daily Free Spins I get?

To receive more Daily Free Spins, you'll need to reach a higher level on the rewards programme. To do so, you'll need to play more at the site to earn more rewards points, eventually boosting your level.

What are bingo tickets?

Bingo tickets are numbered cards that allow you to partake in a bingo game. Bingo tickets have various numbers on that will need to match up with the numbers that are called in order for you to win prizes.

How can I get bingo tickets?

Once you've logged in and entered our bingo lobby, you can choose your preferred bingo room. Once you're in the room you can then purchase bingo tickets, or cards as they're sometimes referred to, by clicking them on the screen. Depending on which room you're in, you'll need to have funds in order to purchase the tickets. However, some of our rooms are free so you won't need to pay anything for them. You can also get some daily free bingo tickets on our rewards programme.

How do I get daily free bingo tickets?

Once you've joined our site, deposited and wagered with your very first pound, you'll join our lucrative rewards programme. You'll reach Level 1 and from here one of the perks are daily free spins for our incredible KACHING bingo room with a £50 jackpot.

How many daily free bingo tickets can I get?

The amount of daily free bingo tickets you can get depends on your loyalty level. Like we said, you'll receive one per day whilst on Level 1, but this amount quickly rises as you go through the levels. Once you reach the ultimate Level 15, you'll be eligible for an incredible 30 daily free bingo tickets, 365 days a year.

Can I use my daily free bingo tickets in any bingo room?

No. All daily free bingo tickets that are rewarded as part of our rewards programme will be available to use on KACHING.

Can I use/get bingo tickets on other bingo rooms?

When you claim bingo tickets, the room in which they can be used will be specified. Put simply, you are able to get bingo tickets for different rooms, although the details of this will be specified. For example, daily free bingo tickets on our rewards programme will be available to use in our KACHING room, although we may send you an exclusive offer via email or SMS for you to claim tickets for another room.

What are wagering requirements?

Wagering requirements refer to the amount of times you must 'play' through your bonus before being able to withdraw any winnings into your real cash balance. For example, if your bonus value is £10 and the Wagering is set to 20 times, you'll need to wager £10 x 20 = £200. If you spin with your £10 bonus and are lucky enough to win £1,000 you'll need to wager £200 before you can withdraw the remaining £800 (or more if you continue to win). Wagering is not to be confused with depositing.

Do all games count towards wagering requirements?

No. Different games will have a different contribution to any wagering requirements on your bonuses / offers. Please see our bonus policy for more details.

How does the rewards programme work?

Once you make your first deposit, you automatically join our rewards programme. We think our site is one of the best out there so we want to give you more reasons to come back and play each day. By wagering your very first pound, you'll reach Level 1. The more you wager and play at this site, the more rewards points you'll earn, ultimately boosting your level.

What can I get on the rewards programme?

Throughout the reward levels, you can claim the likes of Daily Free Spins, daily free bingo tickets, cashback, VIP perks and more. For more details, see the rewards More Info page.

Can I use my free spins on any game?

The games on which you can use your Free Spins on vary. When they are credited, the games that they are available on will be specified.

Are there wagering requirements on my Daily Free Spins?

No. All free spins at this site come with no wagering requirements. Any free spins winnings will be paid directly as cash.

How do I find out more about my rewards status?

By clicking on the 'Account' button in the top right of the screen, you'll be presented with a drop down menu. From there, click 'Loyalty' and you will then be able to see your current level, how far you are from the next and of course which rewards you're currently eligible for.

If I go on holiday will I lose my rewards status?

No. Once you reach your rewards level you will remain on it, no matter how long you're inactive for.

Do my free spins accummulate?

No. Your Daily Free Spins are credited and expire at midnight. You must use them within the allotted time frame otherwise they will be lost for that day.

Do my Bingo Tickets accumulate?

No. Your daily free bingo tickets are credited each day and will have to be used during the 20:35 game. If you do not use your tickets on the day, they will be reset for the following day.

How can I contact customer support?

Select the 'Contact' tab at the top of this page and you can then find the free customer support phone number or alternatively, you can use the contact form if you'd prefer.

I've emailed Customer Support, when will I get a response?

Our customer support team aims to response to all email queries within 48 hours. If your inquiry is urgent, we would advise you to give us a call.

Can I put a limit on how much I play with?

Yes. You can set deposit limits by entering the Cashier and then clicking 'More'. From here you can set transaction limits, daily, weekly and monthly limits. Increasing your limit will take effect after a minimum of 24 hours. Decreasing your limits will take effect immediately.

I may have a gambling problem. How do I get help?

We have a 'Responsible Gaming' page that you can visit, outlining our company policies and tools that may help you. Alternatively, you can access GamCare.org.uk via a direct link from our site. You'll then be able to contact them via their HelpLine or NetLine. You can also get involved in discussions on through their Forum too.

Do I need to verify my account?

We encourage responsible gaming and may request you to provide details such as your occupation, proof of address etc. If we cannot verify them automatically, you may be contacted to provide further details.

How do I close my account?

You may terminate the User Agreement and close your account at any time by sending an email to us help support@SecretSlots.org.

Can I reopen my account after I have closed it?

You may reopen your account after closing it, depending on the reason that it was initially closed for. If you previously self-excluded then you will not be able to reopen your account at this site. If you closed your account yourself for any other reason, then you will be able to reopen it at a later date. Contact our support team who will be able to help you.

Personal details and security.

At this site, all of your details are completely safe and secure. We utilise the most advanced security and encryption technologies available to ensure that your transaction and all of your financial information is completely secure. As of May 2018, we've also implemented the latest GDPR security requirements to ensure that we are fully compliant, so your data is fully protected.

Enabling Flash.

To play some games at this site, you will need the latest Adobe Flash Player software. We will inform you if it is not enabled upon selecting a game. Depending on your pop-up settings, you will need to click 'Allow' for Flash to run. Some games will run on HTML5 so flash will not be required when attempting to play those.

Do you use cookies?

At this site we may use cookies when you visit or access the services. We may use the following types of cookies: Session cookies, Persistent cookies, Third party cookies and Flash cookies. For more details, please see our Privacy page.

Why have I been logged out of my session?

You will be logged out of your session after a period of inactivity, so that your account is protected. In this instance, you may refresh the page and log back in.

Is it safe to deposit at this site?

It is completely safe to deposit at this site. All of our depositing methods are completely secure, no matter which one you choose. We also use the most advanced security and encryption technologies available, making sure your private details stay that way.

Licensing.

Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar which is licensed and regulated by the Great Britain Gambling Commission. Our services in European Single Market member states (except for states in which our services are provided under a local license) are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union. Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.