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Frequently asked questions
Frequently Asked Questions
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Why did I not get my Welcome Bonus?
In order to receive the Welcome Bonus, you must enter the Promo Code when you make your first deposit.
If you forgot to enter the Promo Code, please contact us so that we can resolve the issue.
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I received a Free Spins voucher, how do i claim it?
Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:
Payment method
Withdrawal process time
Withdrawal completion time
Total
Payment posted from:
Credit/Debit Cards
48 hours
5 days
4-7 days
Cassava Ltd/ Virtual MaSerIRL (as applicable)
MasterCard (UK only)
48 hours
2-3 days
3-5 days
Cassava Ltd
Cheque
48-72 hours
UK Only - up to 6 days ROW - 10-15 days Europe 7 - 10 days
UK - 5-8 days ROW - up to 21 days Europe up to 15 days
Chexx Inc issued by Northern Bank
Neteller
48 hours
2-3 days
4-5 days
Cassava Ltd
Wire Transfer
48 hours
4-7 days
7-10 days
Cassava Ltd
Paypal
48 hours
2-3 days
4-5 days
Cassava Ltd
Please find our
withdrawal policy here
.
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Are my payment card details secure?
We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
Feel free to
contact us
with any questions or support issues.
We will endeavour to answer all queries within 72 hours.
We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?
You can
Contact us
by phone or email
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