SecretSlots.com: Fresh New Look For 2017!
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Frequently asked questions

Frequently Asked Questions


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Why did I not get my Welcome Bonus?
  • In order to receive the Welcome Bonus, you must enter the Promo Code when you make your first deposit.
  • If you forgot to enter the Promo Code, please contact us so that we can resolve the issue.
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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

Help

Contact Us

Receiving your feedback will help us to respond to your needs effectively and to create a more enjoyable game environment for you.


Contact us by email: help@IGSupportTeam.com
We endeavour to answer all queries within 48 hours.


Toll Free Number: 0800 018 3307 (UK Only) This number is operated between 9AM to 1AM, 7 days a week to assist you with any questions you may have. All calls to this number from within the United Kingdom are free.


For general help and frequently asked questions about all aspects of the site click here


We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

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