SecretSlots.com: So What Is Our Secret?
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Frequently asked questions

Frequently Asked Questions


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Why did I not get my Welcome Bonus?
  • In order to receive the Welcome Bonus, you must enter the Promo Code when you make your first deposit.
  • If you forgot to enter the Promo Code, please contact us so that we can resolve the issue.
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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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About Us

The gaming services on this website are operated by members of the 888 group headquartered in Gibraltar: Cassava Enterprises (Gibraltar) Limited and Virtual Digital Services Limited, which hold a Gibraltar gaming license and 888 UK Limited which is licensed and regulated by the Great Britain Gaming Commission. The 888 group is a market leader in the global online gaming industry, as reflected by the number of players and player satisfaction.

All games on this website are audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers.

Brand Owner

The Secret Slots brand is owned by Tau Marketing Services Limited, with an address at 108 Screenworks, 22 Highbury Grove, London, N5 2EF (the "Brand Owner" as defined in the Terms and Conditions and Privacy Policy). The Brand Owner specializes in marketing online gaming services and the company number is 09234379.

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