SecretSlots.com: Recommendations
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Frequently asked questions

Frequently Asked Questions


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Why did I not get my Welcome Bonus?
  • In order to receive the Welcome Bonus, you must enter the Promo Code when you make your first deposit.
  • If you forgot to enter the Promo Code, please contact us so that we can resolve the issue.
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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

RECOMMENDATIONS

At Secret Slots, we are proud of our reputation as the UK's leading and most exclusive slots site. With all of our tailored special offers and over 300 of the most renowned slots games to choose from, it's no wonder that our loyal players keep on returning for more.

Our rewards program, offering guaranteed daily free spins, frequent promotions and your very own VIP manager have helped put Secret Slots in a league of our own. Plus, we're not the only ones that think this.

Leading comparison sites such as Slotswise.com, which offer reviews, free spins offers and casino bonuses, have crowned Secret Slots as a "Player Favourite" in a recent poll of users. The gaming comparison site also noted our lack of wagering requirements on free spins. They said, 'Secret Slots is one of a minority of casino sites to completely scrap any wagering requirements for free spins and pay winnings in cash, players will benefit from the transparency of their promotions'.

Free spins comparison site FreeSpinsWizard.com also takes a similar stance. They said 'with more than 300 great slot games, ongoing promotions and some great treats on the loyalty programme, Secret Slots has cemented itself as the go-to site for slots players across the UK'. Users think the same, pointing out that our 'unrivalled' loyalty perk up to 50 daily free spins, 365 days a year puts Secret Slots 'head and shoulders above the rest'.

We have also received a special mention from the trusted comparison site SlotsJester.com. We're regarded as a 'top tier' casino site with some of the best features around. SlotsJester confirmed that Secret Slots 'really comes across as exclusive, despite everyone being welcome to play'. Our welcome offer of 25 free spins, all with no wagering, also stands out as one of the most enticing in the industry.

At Secret Slots, we've managed to build up quite a reputation thanks to our lack of wagering requirements on spins and payment of cash winnings. Slotsscanner.com is another leading comparison site to pick up on this. They noted that Secret Slots has a 'history of paying out big wins' while FreeSpinsGenie.com tells players to 'get in on the secret for endless fun'.

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