SecretSlots.com: More Rewards Than Ever Before!
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Frequently asked questions

Frequently Asked Questions


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Why did I not get my Welcome Bonus?
  • In order to receive the Welcome Bonus, you must enter the Promo Code when you make your first deposit.
  • If you forgot to enter the Promo Code, please contact us so that we can resolve the issue.
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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

How Our Loyalty Scheme Works

How Does It Work?

Unlock

Unlock our incredible rewards programme and reach Level 1 when you wager your very first pound. Then you can start receiving our exclusive Daily Free Spins.

Log In

As long as you've deposited within 30 days, you simply need to log in to receive your treats, whether that's Daily Free Spins, Daily Free Bingo Tickets or Monthly Cashback.

Play

Once your loyalty benefits have been credited, you can then use them to play in our incredible bingo rooms and on our amazing slots. How great is that?

What Rewards Can I Get?

Our rewards programme offers Daily Free Spins, Monthly Cashback and even more. Carry on reading and find out what else you can get your hands on.

Level 1

Daily Free Spins

Reach Level 1 and you'll start to receive Daily Free Spins. As long as you've met our minimum deposit requirements, they'll be waiting each time you log in.


How to claim:
You can find your spins in the main menu at the top of the page.

Level 4

Monthly Cashback

From Level 4 you'll be eligible for monthly cashback. If you think a month hasn't been your best, we've got something that will help.


How to claim:
Each month, a percentage of your losses will be credited as Games Bonus funds.

See table below for a clearer representation of your Rewards

Level 1 2 3 4 5 6 7
Daily Spins 1 3 5 7 10 12 15
Cashback (%) 0% 0% 0% 1% 1.5% 2% 2.5%

Will my rewards ever run out?

As long as you meet our fair minimum monthly deposit requirements, you'll carry on getting the above perks for each level. You can find the specifics in our T&Cs below.

FAQs

Can I use my free spins on any game?

When your free spins are given to you each day, the game that they're available to be used on will be specified. So, whilst you may not be able to choose the game, you'll be sure to try out many when you log in for more spins, every day!

Are there wagering requirements on my free spins?

Not at this party! All free spins are free, although the amount that you may win from them can be limited.

Do my free spins accummulate?

Unfortunately not. Your free spins are valid for 24 hours. Any free spins that you don't use will be lost when the 24 hours are over, and your free spins will reset to the correct amount for your corresponding level.

Once I reach a certain rewards level, will I stay there?

Simply deposit within 30 days to continue getting your loyalty benefits. If you have not made a deposit in more than 30 days, you will not be entitled to receive your loyalty benefits, however your loyalty level will remain and you will be able to collect your loyalty benefits again once you have made a deposit.

Terms & Conditions

  1. Players must be 18+ years of age to qualify
  2. The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows
    Loyalty Level # of Daily Free Spins FS Win Cap
    1 1 £0.10
    2 3 £0.15
    3 5 £0.20
    4 7 £0.25
    5 10 £0.50
    6 12 £0.60
    7 15 £0.75
  3. Daily Free Spins are valid for 24 hours and cannot be accumulated
  4. To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days
  5. Once players use all Free Spins, the total winning points that they have accumulated from using the Free Spins will be converted into real cash: Every 100 points = £1 in real cash (subject to the maximum winning amount below)
  6. Free Spins winnings will be granted only after all Free Spins have been used
  7. Free Spins winnings will be credited as bonus funds with 40x wagering
  8. Any unused free spins will expire 7 days after being credited
  9. Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable, on the following day or upon invitation
  10. Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty programme at any time
  11. The Company maintains the right to disqualify or exclude any player from the loyalty programme, if we reasonably suspect that the player has violated any of the terms and conditions on the Site
  12. To be eligible for cashback you need to be a registered player and reach level 4 and above on the Site
  13. Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month
  14. Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    1. level 4: wagering of a minimum of £100 will be paid 1%;
    2. level 5: wagering of a minimum of £100 will be paid 1.5%;
    3. level 6: wagering of a minimum of £100 will be paid 2%;
    4. level 7: wagering of a minimum of £100 will be paid 2.5%;
  15. Cashback will be credited as Games Bonus funds with 40x wagering
  16. The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  17. The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback)
  18. The minimum Cashback members will receive (should they be eligible for it) is £1
  19. Cashback will be credited by 18:00 on the 3rd of each month
  20. You may cash out winnings generated from your play with a Cashback at any time by providing debit card details subject to you having previously funded your account with a cash deposit
  21. Players banned from bonus will not be eligible for loyalty benefits
  22. General Terms and Conditions apply
  23. Last update date: November 1st, 2020